Our Policies
Self Check In
Black Spruce is a self check-in accommodation. We do not have a front desk or staff to help you book on site. You will a receive a door code to access your room 24 hours before your stay. Be aware that the cabins are accessed via a central boardwalk and stairs, which can make carrying large luggage challenging.
Parking
The parking lot is limited to small vehicles, due to its compact size. If you have a large vehicle please park in the spots reserved for large vehicles or on the street.
Pets
Black Spruce features one pet-friendly unit. An additional pet cleaning fee of $30 is required, as well as a $150 deposit for possible damages. No pets are allowed on the beds.
No Smoking or Vaping
Due to the shared nature of the central amenities, no smoking or vaping is allowed anywhere on the property. Any smoking or vaping that occurs in a unit will be subject to a $250 charge.
Availability
Our calendar opens up a year in advance.
Check-in/Checkout
CHECK-IN is AFTER 4 P.M. AND CHECKOUT is 11 A.M. No early check-in or late checkout without prior arrangement.
Cancellations + Alterations
100% of paid prepayments refundable when canceled 14 days before arrival or earlier. 50% of paid prepayments refundable when canceled 7 days before arrival or earlier. 0% refundable if cancelled after. Except for adding days to an existing stay, reservation changes 7 days or fewer before arrival are subject to a $45 alteration fee.
No Daily Housekeeping
Linens and bath towels are included with your room. We provide apartment style housekeeping, so there is no daily housekeeper available.
Quiet Hours
No excessive noise between the hours of 10:00 pm and 8:00 am. After 10:00 pm please keep voices down and turn off amplified music that can be heard outside of your cabin.
Rates
Rates are adjusted based on availability and subject to change without notice.
Minimum Stay
Sauna
The sauna is available for booking for one 60 minute session per night of accommodation, which is an option when you book your room. The sauna will be lit for you.
Fire Pit
Guests are welcome to use the fire pit. Wood, newspaper, and fire starter, though use of the fire pit is dependent on forest fire bans.
Water
Black Spruce is on well water and a pump out tank. The appliances and faucets are all ultra low-flow. The water heaters have a 20 gallon capacity, which means that hot water is limited to about 25 minutes per shower. The well water may also taste a bit different than you’re use to – but it’s safe to drink!
HRV
Black Spruce uses a special Heat Recovery Ventilator (HRV) that has a boost mode when it senses high humidity. It can be a little noisy, but good news, boost mode is temporary!
Damage Deposit
A preauthorized $200 damage & noise disturbance deposit will be processed at check in. You are responsible to ensure that your rental unit/room is left in the same shape as when you arrived. Any damaged or lost items (such as pillows, towels, dishes or cutlery) and/or noise disturbance complaints from neighbouring guests will be assessed and charged accordingly.
Extra charges will be added for any rental unit needing excessive cleaning. Once the rental unit/room has been inspected and found to be in the same condition as arrival, the credit card information will be released.
Alcohol
Guest alcohol is permitted at and around your cabin providing guests are of age and drink responsibly. Non-compliance may result in your eviction from the property.
Behaviour
Disorderly behaviour will not be tolerated at any time.
Whitehorse’s newest and
most unique accommodations
Black Spruce features four self-contained architectural cabins. Inspired by landscape hotels in Europe, the cabins are perched on rocky boulders, and set delicately in the boreal landscape.